We do our very best to get your order out to you in the freshest way possible. We ship our products Monday-Wednesday for Wednesday- Friday delivery and you will be alerted once shipped. We pack each order with as much cold holding material and ship via 2-3 day air. If you do not receive your order within that time frame, please contact us so we can track the package.
If you are giving Dragonfly Cakes as a gift, please alert the recipient of the perishable nature of the product and to watch out for it during the intended arrival date. We can't guarantee, beyond what the shipper tells us, date, and time of arrival.
Because our products are perishable and returns are not possible, once we receive notice from the shipping company that the package was received, we consider the order fulfilled and no refunds will be issued thereafter.
Covid-19 Shipment Policy
While we are committed to providing reliable shipments, due to Covid-19, we cannot guarantee delivery within the standard 2 day window. Please let us know if your shipment has not arrived on time, and we will work with you to find a solution.
Upon delivery, please refrigerate or freeze product. Our teacakes are shelf stable for up to 5 days, but we recommend immediate storage to preserve freshness and taste standards.